All major credit cards through PayPal, money order, and certified check.

Virtually all digital formats are accepted. No cassette tapes will be accepted due to inherently poor audio quality and the required step to digitize the file.

Strict verbatim requires a keen ear and lots of patience. The challenge is to catch and record every utterance (um, uh, er, etc.), false start, and stutter of the speaker. Th-, th-, those words, uh, yeah, are, like, crazy hard to, um, catch!

Poor audio/video is very challenging to accurately transcribe when the sound is polluted. Interviews at restaurants, speakers too far from the microphone, speakers with heavy foreign accents, multiple speakers talking over each other, and various background noises limit the ability of the transcriber to understand and provide the client with an accurate transcription.

Time coding is inserting a time at a particular interval, usually every 30 or 60 seconds, or at the client’s preference, throughout the document. It requires specialized software and takes considerably more time.

I can use whatever you need. Just let me know your preferences.

It sure would be great to guarantee 100% accuracy, but I am human and mistakes happen. However, I always strive to meet that 100% goal by doing my very best. If there are any errors within your transcript, please let me know. I will gladly correct them!

If it’s possible for me to serve, I will make an exception. Please contact me for an emergency rate.

Absolutely. Your audio/video files and all transcripts associated with them are kept securely on my password-protected computer with the most current antivirus software. All files will be kept for six weeks, allowing grace time for any follow-up or additional copies. After six weeks, all files will be permanently deleted. More confidentiality information can be found in the “Terms of Service Agreement.”